Donna Platt (NENA) answers audience question: “Can you elaborate on NG-911? When can we expect this technology and are there implementation concerns?”
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Due to rapidly changing technology, this current 9-1-1 system is not compatible to receive calls and dates from these current technologies. Presently the E9-1-1 system which is called as Enhanced 9-1-1, operates on analog system. It is needed to be updated with the internet protocol system in order to merge with those current technologies.
The current 9-1-1 system is beginning to transition to Next Generation 9-1-1, which is being designed to accept calls from almost any device through advanced Internet Protocol-based networks, including text, images, and video messages in addition to voice calls. That includes sharing networks, bandwidth and data with other emergency entities as well as transferring calls and backing up among and between PSAPs and other authorized emergency organizations without geographic restrictions.
NG9-1-1 is a huge & complicated project because the NG9-1-1 includes many different components; it would require teamwork and cooperation from people involved in various fields to contribute to this development to make the NG9-1-1 a reality.
People who are involved in the NG9-1-1 development are:
• General public – emergency callers
• 9-1-1 Authorities/State 9-1-1 agencies
• Local PSAPs and other emergency response agencies
• Public safety and industry organizations – APCO, NENA, CTIA
• Local/State/Federal Governments
• Standards Development Organizations
• 9-1-1 System Service Providers
• Originating Service Providers and national call centers (telematics, TRS, VRS, other N11s)
• Vendors, Equipment Manufacturers and distributors
Also there are concerns that need to be addressed to meet the needs of all callers, including technical issues, policy, training development, and standard operating procedures in order to process emergency calls. With teamwork effort from people with various skills and knowledge contributing to this essential NG9-1-1 project, the vision of NG9-1-1 will become a reality.
For the implementation of NG 9-1-1, there will be several phases for every PSAP to process the transition from analog to internet protocol systems in this country based on funding availability. There is no time frame for this country to complete the transition. The funding is needed for updating system, running internet system, database maintenance, call taker training, staff time and others. Support from 9-1-1 personnel, government (city, county, and state) officials and stakeholders within local and/or state are needed in order to make NG9-1-1 happen.
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